At C3 Automation, we are committed to ensuring a smooth and efficient delivery experience for our customers. Please review our policies on deliveries and returns below.

Deliveries

We strive to deliver all orders promptly and securely. Below are the key details of our delivery process:

• Delivery Times: Standard delivery typically takes 3-7 business days, depending on your location.
• Express Delivery: Available for select regions at an additional cost. Delivery typically occurs within 1-3 business days.
• Shipping Costs: Shipping charges will be calculated at checkout based on your location and delivery method.
• Tracking Information: Once your order is shipped, we will provide a tracking number so you can monitor the progress of your delivery.

Returns

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please note the following return guidelines:

• Return Period: You can return items within 14 days of receipt for a full refund or exchange.
• Condition of Items: Returned products must be in their original condition, unused, and with all tags and packaging intact.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds: Refunds will be processed within 5-7 business days after we receive the returned item.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our support team at online.shop@c3automation.com with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions for shipping the item back.
3. Ship the item back to the provided address. Make sure to use a reliable courier and retain the tracking number for your records.

Exceptions

Certain items are non-returnable, including:

• Customized or personalized products.
• Items marked as “Final Sale.”
• Software or digital downloads.

Contact Us

If you have any questions about our Deliveries & Returns policy, please reach out to us at:

Email: online.shop@c3automation.com

Phone: +971 42996722

Address: Building 5E-B, Office No. 551, 553

Thank you for choosing C3 Automation!